Refund & Returns Policy

CombatApparels.com

Welcome to CombatApparels.com. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. Our aim is to make this process as simple and fair as possible for our customers.

Last Updated: 1st July 2024

1. General Conditions

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unworn and unused
  • In the same condition that you received it
  • In the original packaging with all tags attached
  • Returned within 30 days of the purchase date
Non-returnable Items

The following items cannot be returned:

  • Gift cards
  • Sale items
  • Custom or personalized orders

2. Return Process

How to Initiate a Return
  1. Contact Us: To initiate a return, please email us at [email protected] with your order number and reason for return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed return instructions.
  3. Packaging: Repack the item securely in the original packaging, including all paperwork, parts, and accessories.
  4. Shipping: Ship the return package to the address provided in the return instructions. Please ensure the RA number is clearly marked on the package.
Return Shipping Costs
  • Customer Responsibility: You are responsible for paying the return shipping costs unless the item is defective or we made an error with your order.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

3. Refund Process

Inspection and Approval

Once we receive your return, we will inspect the item to ensure it meets our return conditions. We will notify you of the approval or rejection of your refund.

Refund Approval

If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 10-15 business days.

Partial Refunds

In certain situations, only partial refunds are granted:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.
Refunds for Defective or Damaged Items

If you receive a defective or damaged item, please contact us at [email protected] within 7 days of receiving the item. We will arrange for a replacement or a full refund, including return shipping costs.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]. We will provide you with the necessary instructions to complete the exchange.

5. Late or Missing Refunds

Checking Refund Status
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
Contacting Us
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Customer Support

We strive to offer excellent customer support and are here to assist you with any issues or concerns regarding your purchase. If you have any questions or need further assistance with the return process, please do not hesitate to contact our customer support team.

How to Reach Us

7. Fairness and Transparency

We are committed to maintaining a fair and transparent return and refund process. Your satisfaction is our priority, and we will work diligently to resolve any issues to your satisfaction.

Fair Policy Enforcement

While we strive to accommodate all legitimate return and refund requests, we reserve the right to refuse a return or refund request if we determine that the request does not comply with our policy or if we suspect fraudulent activity.

8. Policy Changes

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please review this policy periodically for any updates.

By continuing to use our website after any changes to this policy, you accept and agree to the updated terms.

9. Governing Law

This Refunds and Returns Policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Thank you for shopping at CombatApparels.com. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.